We need to rethink “word of mouth” culture in government
I’m currently listening in on some interviews in which we ask various BC government employees how they find the information they need to do…
Martha Edwards
Weeknotes 17/2022
A week that’s been frosty and sunny, quiet and hectic.
I’m a service designer and I’ve never done co-design — here’s why
Spoiler alert: we need to create the conditions to do this work properly
A guide to working with me
A few years ago, Cassie Robinson published her manual for me, and it became a common tool used in many of the digital product teams I’ve…
Is change management still relevant?
I’ve worked in all levels of government in Canada — municipal, provincial and federal — and one common thread I’ve noticed in all (besides…
Why we should enable and empower everyone to be designers and researchers
Design and research work will happen with or without us — we’re better off supporting this work than defending our craft
What do sidewalks and Service Design have in common?
Infrastructure woes show us the importance of having joined up government services