Why are we so against service standards and assessments?
You’re not going to believe this but service standards and assessments are actually a *good* thing
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Maybe government is a cool place to work
When I tell people I work for government, I expect a yawn, an eyeroll, a look of pity. I have an assumption that Government is not…
We need to rethink “word of mouth” culture in government
I’m currently listening in on some interviews in which we ask various BC government employees how they find the information they need to do…
Weeknotes 17/2022
A week that’s been frosty and sunny, quiet and hectic.
I’m a service designer and I’ve never done co-design — here’s why
Spoiler alert: we need to create the conditions to do this work properly
A guide to working with me
A few years ago, Cassie Robinson published her manual for me, and it became a common tool used in many of the digital product teams I’ve…
Is change management still relevant?
I’ve worked in all levels of government in Canada — municipal, provincial and federal — and one common thread I’ve noticed in all (besides…