I’m a service designer and I’ve never done co-design — here’s why
Spoiler alert: we need to create the conditions to do this work properly
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A guide to working with me
A few years ago, Cassie Robinson published her manual for me, and it became a common tool used in many of the digital product teams I’ve…
Is change management still relevant?
I’ve worked in all levels of government in Canada — municipal, provincial and federal — and one common thread I’ve noticed in all (besides…
Why we should enable and empower everyone to be designers and researchers
Design and research work will happen with or without us — we’re better off supporting this work than defending our craft
What do sidewalks and Service Design have in common?
Infrastructure woes show us the importance of having joined up government services
Weeknotes 16/2022
Tomorrow is Remembrance day. I’m from a military family, so this day is always a big deal: A day to be solemn and reflective and remember…
Do the words we use exclude people?
Here’s a story that feels embarrassing to share but shouldn’t: